Privacy Policy

Last updated: 27/10/2025

RentWallet (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose information when you use our website www.rentwallet.tech, submit an enquiry or application, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal and property related information:

  • Contact details – your name, email address, phone number, and postal address.

  • Property information – rental property address, property manager details, and rent schedule.

  • Financial information – invoices, bank details (for payments), and rent statements.

  • Identity information – driver’s licence, passport, or other identification documents.

  • Website usage data – analytics, cookies, IP address, browser type, and interactions with our site.

Information is collected directly from you, through your property manager, or from third-party service providers that support our operations (e.g. identity verification and payment services).

2. How We Use Your Information

We use your personal information to:

  • Assess and process applications for a rent-advance service.

  • Verify your identity and property details.

  • Communicate with you and your property manager.

  • Manage payments, rent directions, and account administration.

  • Comply with legal and regulatory obligations.

  • Improve our website and customer experience.

3. How We Share Information

We may share information with:

  • Property managers or managing agents – to coordinate rent directions and verify details.

  • Service providers – including IT support, cloud hosting, payment processors, and identity-verification services.

  • Professional advisers – such as legal or compliance consultants.

  • Regulators or authorities – where required by law.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

4. Storage and Security

Your personal information is stored in secure electronic systems hosted in Australia or by trusted third-party cloud providers that meet Australian privacy standards. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

5. Access and Correction

You may request access to, or correction of, your personal information at any time by making enquiry on the contact page. We’ll respond within a reasonable timeframe and may ask you to verify your identity before releasing or changing any data.

6. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve our content. You can disable cookies in your browser settings, but some website functions may not operate correctly if you do.

7. Direct Communications

We may contact you about RentWallet services or updates. You can opt out of promotional communications at any time by contacting us directly.

8. Overseas Disclosure

Some service providers that store or process information for RentWallet may be located outside Australia. Where this occurs, we take reasonable steps to ensure they handle information in accordance with Australian privacy standards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.rentwallet.tech/privacy, with the date of the last update shown above.

10. Contact

If you have any questions, concerns, or complaints about how we handle personal information, please contact us.